You've tried micromanaging...and that didn't work
You’ve tried being super nice...and that didn't work
You’ve tried bending the rules...and that didn't work
Believe it or not, your employees are craving clear boundaries.
When the path zig-zags, the employee will test the boundaries.
Your employees, crave to know where they stand at work. Am I doing well, or am I in trouble? Think about it. That's why we get graded in school and keep score in sports.
The "A Players" want to succeed, but they need to know how.
Laying out a clear path to success shifts the stress of management.
Define what you want to improve.
Determine what would motivate your employees. It isn't always money.
Use one of the provided examples to build your own Bonus Tracker. This is what your employees will use to track their own Pay for Performance.
Define Your Issues
Define the Incentives
Define the Type of PFP Program
Define How Your Employees Will Track
Build Your Bonus Tracker (Examples Provided)
I opened a service business back in 2007 and I thought I’d be a pro at leading employees. Boy was I wrong. My business was a mess. We had horrible quality, the employees were ultimately in charge, and I hated my work life.
All it took was a “bully” employee who pushed me to the limits. That employee was a God-send because she made me see that I was the source of everything going wrong in my company.
From that point forward, I totally reversed my toxic culture into a positive culture built on quality, accountability, and respect. These days, even though we have many more staff members, the management staff spends very little time on employee issues. In fact, I rarely go to the office, work on the business about 3 hours a week, and just see my employees for the “fun events”…all the while we maintain a 98% client satisfaction rate and a 100% employee satisfaction rate.
Pay for Performance, metrics and accountability became so much a part of my company culture that it lead to me co-founding Quality Driven SoftwareFull Width, qualitydrivensoftware.com, so I could have the data and reports at my fingertips. However, any of the principles that are mentioned can be implemented without Quality Driven Software.
What will you improve?
What do your employees want?
What type of Pay for Performance program will I run?
How will we (management and the employee) track?
Build the Bonus Tracker:
Employees track their own performance
Editable examples of the Bonus Tracker
1.
A Bonus Tracker so that your employees track their own progress.
2.
Shifting the accountability from management to the employees.
3.
Taking the subjectivity out of employee performance decisions.
How can I get my employees to care?
First let me say, if you have the wrong employee(s), you probably won't be able to do anything about their attitude.But for the employees who want to do well, but just seem to flounder, this two path program helps clarify exactly what they need to do to succeed.
How can I change the entitled attitude?
When decisions are powered by metrics (aka scores/data), your culture is no longer murky. Meaning, it is now clearly outlined what it takes to higher level pay, and what will get you in trouble. No more "I deserve it" You either meet the requirements, or you don't.
Isn't Pay for Performance a lot of work?
That is exactly why you have the employee(s) carry the load when it comes to tracking. That serves two purposes: 1) the employee NEEDS to be in control of their outcome. They can only do that if they know where they stand. 2) The employee tells management if they met the bonus requirements, not the other way around. Of course management verifies, but management only verifies the bonus trackers of the employees who say they qualified. Not every employee.
What should I bonus on?
Whatever you need to improve; that's the answer. It won't be the same for every company, but some common PFP measures are: productivity, quality, absences, and breakage.
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