How often do you hold yourself (or your management team) accountable?
Maybe you haven't thought of it this way, but you really are accountable to your employees, just as they are accountable to you.
When you/management makes repeated scheduling errors, payroll errors, leave vital notes off the job description, that is just like saying "you don't matter" to your employees.
Think about it from a parent/child relationship. I'll give you a personal example. When my kids were growing up, I was terrible about picking them up on time. It wasn't anything I did on purpose, but I did show up 5-10 minutes late more than I'd like to admit.
I really never knew how detrimental that was at the time. (I mean, they survived, but it made a mark.) It wasn't until years later when they were grown and I'd hear them talk about how I was always late, that I realized the subliminal message I was sending to my kids. My choosing to get a little more work done, or get another load of laundry going, etc., was me choosing to place those tasks at a higher level than being punctual with my commitment to my kids. I was saying "you don't matter enough" for me to stop what I'm doing on time. :(
When you or your team make repeated payroll errors, scheduling errors, etc., that is making a statement that the employees don't matter enough to be meticulous in areas that you know cause frustration. It really is a deliberate choice, just as your employees not being meticulous enough to double check their work before leaving the job.
If this resonates with you, please take a moment to really look at the message you are sending to your employees. You don't want to run your best employees off, just because you didn't take a little extra time to be more meticulous and accurate.
Thanks for listening, especially to my "mom" guilt, BTW.
If you'd like a copy of my "Are You a Bad Manager?" questionnaire, click here to get the questionnaire. I seriously have to work on this title because you aren't a bad manager, you are just a work in progress...we all are.
I'm so glad you have made the first step towards turning around your culture. I'd love for you to opt-in my mailing list to receive information about future courses and offerings.