Years ago, I figured out that I needed data around employee performance, so my decisions were objective, not subjective.
We ran customer satisfaction reports manually for a couple of years, but that meant that the management team saw the reports, but employees didn’t always see their numbers. We never withheld the numbers deliberately, but you know what happens. You get busy, and you start putting things on the back burner. So when the office was busy, they didn’t always get the data compiled.
That's actually how Quality Driven Software (QDS) was "born". I needed a way for all the data to be compiled in reports and most importantly, for the employees to be able to log in and see their own scores. You see, when the scores are handed down in printed reports, it feels "fishy" to the employees. However, I never, ever thought that until I heard it from one of my employees.
I’ll never forget talking to an employee at an employee...
If you know me, you know I love a little research and "self-help". And since you might be setting your own 2021 goals right now, I thought I'd share my research with you.
I think most of us know that the practice of writing our goals down, makes us 30% more likely to achieve our goals. However, even if you write your goals down, there's a high probability that you won't accomplish your goals. In fact, studies show, only 8% of the goals are ever met.
My purpose for researching what is the science behind reaching goals is the fact that I don't want to fall in the 92% of people who set goals but didn't reach them.
I was listening to a podcast, and the guest on the podcast recommended a book called "Tiny Habits" by BJ Fogg. https://www.tinyhabits.com/book for more information.
In order to change behavior, you have to make new behavior a habit. A habit is performing a certain behavior over and over until it is part of your daily routine. And,...
How often do you hold yourself (or your management team) accountable?
Maybe you haven't thought of it this way, but you really are accountable to your employees, just as they are accountable to you.
When you/management makes repeated scheduling errors, payroll errors, leave vital notes off the job description, that is just like saying "you don't matter" to your employees.
Think about it from a parent/child relationship. I'll give you a personal example. When my kids were growing up, I was terrible about picking them up on time. It wasn't anything I did on purpose, but I did show up 5-10 minutes late more than I'd like to admit.
I really never knew how detrimental that was at the time. (I mean, they survived, but it made a mark.) It wasn't until years later when they were grown and I'd hear them talk about how I was always late, that I realized the subliminal message I was sending to my kids. My choosing to get a little more work done,...
So, I had a funny comment on an ad I'm running for the next LevelUP course. I lead the ad by asking "Don't you wish your employees cared as much as you do?
The guy commented "I hate to burst your bubble, but your employees will never care about your business as much as the owner does"
He is absolutely right, and that is why I use the word "WISH". We can absolutely wish that they cared as much, but in reality, he is right, they never will care as much as you do. And honestly, they shouldn't. It's not a business that they've invested the heart and soul in like we have.
But, they should absolutely care. Now that seems like a no-brainer, but if you really think about it, do your employees care about the future of your company?
If the answer is "no", then your employees will never work in a self-directed, self-motivated way. They will constantly require management putting a thumb on them to ensure they are delivering quality...
I'm so glad you have made the first step towards turning around your culture. I'd love for you to opt-in my mailing list to receive information about future courses and offerings.